Privacy Policy

Who we are

This website is operated by ABP House ("we", "us", "our"), based in Australia. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect information you give us directly, such as when you fill in a form, email or call us. This may include your name, email address, phone number, details about your book and any manuscript or files you send.

We may also collect limited technical information automatically, such as your IP address, browser type and pages visited, to keep the website secure and working well.

How we use your information

• To reply to your enquiry and provide a quote.
• To deliver the publishing services you choose.
• To send you information you have asked for, such as updates about your project.
• To improve our website and services.
• To meet our legal obligations.

We never sell your personal information.

Your manuscript and creative work

Manuscripts, artwork and other creative material you share with us are kept confidential and used only to provide your services. You retain all rights in your work. We are happy to sign a non-disclosure agreement on request.

Sharing your information

We only share information with trusted service providers who help us deliver our services (for example printers, distributors, email and hosting providers), and only as needed. Some providers may store data outside Australia. We take reasonable steps to ensure they protect your information.

How we protect your information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including secure hosting and restricted access to enquiry records.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site. You can disable cookies in your browser settings, although some features may not work as intended.

Accessing or correcting your information

You can ask to access or correct the personal information we hold about you at any time by contacting us.

Complaints

If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

ABP House, Unit 10, 36-40 Jersey Road, South Wentworthville NSW 2145. Phone 0489 930 400, email info@abphouse.com.au. ABN 21 702 767 600.